Yanhak

Terms of Sale & Refund Policy

Last updated: 10 November 2026

These terms apply when you buy a Yanhak Pre-Purchase package or other Yanhak credit online. Please read them before you pay. Nothing in these terms affects your statutory rights.

1. Who we are

Yanhak is operated by YANHAK LTD, a company registered in England and Wales under company number 17176952, with its registered office at 41 Luke Street, London EC2A 4DP, United Kingdom (“Yanhak”, “we”, “us”). You can contact us at info@yanhak.com or +44 7508 671939.

2. What you are buying

A Yanhak Pre-Purchase package is prepaid credit for your company’s Yanhak account. Your employees can use the credit on the Yanhak platform for perks and digital gift cards from third-party retailers. The packages currently on sale are £250, £500 and £1,000.

3. Prices and payment

• Prices are shown and charged in pounds sterling (GBP). The price shown is the total you pay.
• YANHAK LTD is not currently VAT registered, so no VAT is charged. If this changes, we will show VAT clearly before you pay.
• Payments are processed securely by Stripe. We never see or store your full card details. The charge appears on your statement as “YANHAK”.
• You receive a receipt by email after payment and an invoice on request.

4. Delivery

• Within 1 working day of your payment we contact you, set up your company’s Yanhak account if you do not have one, and add the credit.
• Gift cards ordered with the credit are delivered by email within 1–3 working days. Please make sure employee email addresses are correct.

5. How long credit lasts

Credit can be used for 12 months from the date of purchase. We will email you before unused credit expires.

6. Cancellation and refunds

• 14-day cancellation: you can cancel within 14 days of purchase by emailing info@yanhak.com. We will refund any credit that has not been used.
• After 14 days: unused credit is not refundable, but you can keep using it until it expires.
• Gift cards: once a gift card or code has been issued it cannot be cancelled or refunded, because it is issued by the retailer. If a gift card does not work or does not arrive, tell us within 30 days and we will replace it or refund its value.
• Payment errors: if you were charged twice or the wrong amount, we will refund the difference in full.
• Refunds go back to the card you paid with, usually within 5–10 working days of our approval.

7. Questions and complaints

If something is not right, please contact us first at info@yanhak.com. We reply within 1 working day and aim to resolve issues within 5 working days. Please contact us before raising a dispute with your bank so we can sort it out quickly.

8. Gift card retailers

Gift cards are issued by third-party retailers and are subject to the retailer’s own terms, including expiry dates and where they can be spent. We will help you with any problem using a gift card.

9. Our liability

We are responsible for providing the credit and gift cards you paid for. Our total liability for any purchase is limited to the amount you paid for it, except where the law does not allow us to limit liability.

10. Changes to these terms

We may update these terms from time to time. The version shown when you pay applies to your purchase.

11. Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.